Privacy Policy

This Privacy Policy describes how and when information is collected, used, and shared. It does not apply to the practices of third parties that are not owned or controlled by the business.

The business relies on a number of legal bases to collect, use, and share your information including: As needed to provide services or support, when you have provided your affirmative consent (which you may revoke at any time), if necessary to comply with a legal obligation or court order or in connection with a legal claim, and/or as necessary for the purpose of the business’s legitimate interests as long as those legitimate interests are not overridden by your rights or interests (such as providing and improving services and/or compliance with other policies or terms of use).

Information about clients is important to the business. Your personal information is shared for very limited reasons and in limited circumstances as follows: Coldwell Banker (information necessary to provide you services and comply with obligations), service providers (including title companies and lending institutions - the business also may use certain trusted third parties to perform functions and provide services where information is shared only to the extent necessary to perform these services), business transfers (if the business is merged or sold, your information may be disclosed as part of that transaction only to the extent permitted by law), compliance with laws (your information is collected, used, retained, and shared if the business has a good faith belief that it is reasonably necessary to respond to legal process or to government requests), enforce agreements, enforce terms, enforce policies,  protect the rights of others, and/or to: prevent, investigate, and address fraud and other illegal activity, security, or technical issues.

Personal information is retained only for as long as necessary to provide you with services and as described in the Privacy Policy. However, the business may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. Data is generally kept for 7 years.

Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If this is the case, the business relies on Privacy Shield as the legal basis for the transfer.

If you reside in certain territories (including the EU) you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain, limited cases. These rights are: access (you may have the right to access and receive a copy of the personal information held about you by contacting the business), change and/or restriction and/or deletion (you may also have rights to change, restrict the use of, or delete your personal information and, absent exceptional circumstances and/or legal reasons, the business will generally delete your personal information upon request), objection (you can object to the processing of some of your information based on legitimate interests and receiving marketing messages after providing your express consent to receive them where your personal information will be deleted unless there are compelling and legitimate grounds to continue using that information, or if it is needed for legal reasons), and/or complaint (if you reside in the EU and wish to raise a concern about the business’s use of your information without prejudice to any other rights you may have, you have the right to do so with your local data protection authority).

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